Contact Us – Lucy & Phil

At Lucy & Phil, we believe great service doesn’t end at checkout – it starts the moment you connect with us. Whether you’re ordering luxury home décor, choosing premium cleaning products, or upgrading your home with our modern appliances, our customer care team is here to support you every step of the way.

We know that when you need help, you want answers quickly and easily. That’s why we provide multiple ways to reach us, ensuring communication is always smooth, reliable, and stress-free.

Ways to Get in Touch

📧 Email Support
support@lucyandphil.co.uk
✔ Replies within 24 hours (Monday–Friday)
✔ For product advice, returns, shipping updates, bulk orders, or general inquiries.

📞 Phone Support
+44 (0) 7901 098662
✔ Available Monday–Friday, 9 AM – 6 PM UK Time
✔ Speak directly with a member of our team for quick resolutions.

💬 Live Chat
Use the chat button on our website for instant support during business hours.
✔ Fastest way to get answers to order tracking, product questions, or returns.

📍 Head Office
Lucy & Phil Ltd
21a Welbeck Road,
Maidenhead, SL6 4EB, United Kingdom

Our Customer Care Promise

When you contact Lucy & Phil, you can expect:

• Fast Response Times – Most inquiries are answered within 24 hours.

• Personalised Support – Every customer is treated with care and attention.

• After-Sales Assistance – We’re here to help with returns, refunds, installations, and warranties.

• Complaint Resolution – If something goes wrong, we log, investigate, and resolve fairly.

• Global Support – International customers receive the same quality service, regardless of time zone.

Frequently Handled Requests

✔ Product recommendations before purchase.
✔ Order tracking & delivery updates.
✔ Returns, exchanges & refund support.
✔ Bulk orders for hotels, offices & designers.
✔ Warranty & after-sales service.
✔ Feedback, suggestions & complaints.

Future Commitment to You

Lucy & Phil is always evolving to make customer care even better. Soon we will expand into:

• 24/7 AI-assisted live chat for instant answers.

• Multilingual service for international customers.

• Dedicated VIP hotline for loyalty members and bulk orders.

• Priority support programs for repeat customers.

Contact Form

For convenience, you can also reach us directly through our Contact Form:

• Name

• Email Address

• Order Number (if applicable)

• Reason for Contact (Order issue, Returns, Product inquiry, Bulk order, General question)

• Message

📌 Fill in the form, and a member of our team will respond within 24 hours.

📢 Call-to-Action
✨ We value every customer. Whether it’s a simple question or urgent support, Lucy & Phil is always here for you. Get in Touch Today and let us make your shopping experience smooth, reliable, and luxurious. ✨